Refund policy

If your Komplexion order arrives damaged, defective, or isn’t what you ordered, email us at bajo2commerce@gmail.com within 7 days of delivery. Include your order number and a photo of the product and packaging. We’ll reply within 2 business days, and if the issue is confirmed, we’ll send a replacement or refund the full amount to your original payment method.

Because this is a skincare product, we can’t accept returns of opened or used items.

Please don’t send anything back before contacting us. Returns sent without approval can’t be refunded.

Refunds usually appear within 5-10 business days of approval, depending on your bank.

To cancel an order, email us as soon as possible. We can only cancel it before it ships.